Refund policy

Effective Date: 06 March 2026

Thank you for shopping with EthnicWear. We want you to be satisfied with your purchase. If you are not completely happy with your order, this policy explains how returns and refunds are handled.

1. Business Information

Trade Name: EthnicWear
Owner: Karan Singh

Address:
C/O: Kunwar Bahadur Singh, T-1067, Mangolpuri N Block, Dist: North West Delhi, Delhi-110083

Contact Number: +91 9310335439

Website: ethnicwear.shop

2. Return Eligibility

Customers may request a return if:

The product received is damaged

The wrong product was delivered

The product has a manufacturing defect

To be eligible for a return:

The request must be made within 7 days of delivery

The item must be unused and unwashed

The item must be returned in original packaging

All tags and labels must be intact

3. Non-Returnable Items

The following items are not eligible for return:

Products that have been used or washed

Products without original packaging or tags

Products damaged by customer misuse

4. Return Process

To initiate a return request:

  1. Contact our support team within 7 days of receiving the product

  2. Provide:

    • Order number

    • Product photo/video (if damaged or incorrect)

  3. Our team will review the request and provide return instructions.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the refund status.

If approved, the refund will be processed:

Within 5–7 business days

Through the original payment method

Processing time may vary depending on the payment provider.

6. Exchange Policy

If you receive:

A damaged product

The wrong item

We will arrange a replacement or exchange, subject to product availability.

7. Return Shipping

In case of:

Damaged product

Incorrect product delivered

EthnicWear will bear the return shipping cost.

For other return cases, customers may need to cover the return shipping charges.

8. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your bank or payment provider

If the issue persists, please contact our support team.

9. Policy Updates

EthnicWear reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

10. Contact Us

For return or refund requests, please contact:

EthnicWear

Owner: Karan Singh

Address:
C/O: Kunwar Bahadur Singh, T-1067, Mangolpuri N Block, Dist: North West Delhi, Delhi-110083

Mobile: +91 9310335439
Website: ethnicwear.shop